How it works
The whole process, including the handoffs.
A strong service website explains what the customer does, what the business checks, and where confirmation still depends on a person or connected system.
- 01
Fit review
Scope, budget, location, programme and capacity.
- 02
Discovery and proposal
Written scope, stages, exclusions, fee and programme.
- 03
Design stages
Explicit decisions and outputs at each stage.
- 04
Delivery support
Site input is scoped around the procurement route.
What the website must not do
Make an unearned promise.
- No inactive record is selectable.
- No quote form invents a final price.
- No request claims a confirmed slot.
- No sensitive form content enters analytics.